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FAQ

  • Q?

    How do I reach the trade desk?

    A.

    312-765-7250

  • Q?

    How can I close my account?

    A.

    Please contact your relationship manager or email …….

  • Q?

    Can I change my username or password information online?

    A.

    Absolutely, once you log in go to settings then hit general. Once you are at this point you have the option to customize your password.

  • Q?

    Do I have to make a minimum amount of trades?

    A.

    Currently Go Futures does not require a minimum number of executed trades.

  • Q?

    How will I receive my 1099?

    A.

    We will send it by mailat the end of February.

  • Q?

    How do I log in to my Firetip?

    A.

    Your account will become live once we have received all the proper paperwork along with the funding. You will receive an email with your account number and password. Also one of our account managers will give you a call to assist you and help manage your account.

  • Q?

    Can I have a simulated and a live account?

    A.

    Absolutely, you can have a live account and also practice on a simulated account.

  • Q?

    Can I have more than one broker account?

    A.

    Yes. You can have multiple accounts with individual workspaces.

  • Q?

    Can I transfer an account from another firm?

    A.

    Most firms will wire your funds. Please fill out the Accounts Transfer Form.

  • Q?

    Do you have a website where I can log in to see my executed trades as well as access other information about my account?

    A.

    Yes, our web based platform is where you would log in and search under the history tab to find statements. (https://trading.certigo.com/)

  • Q?

    Can I get streaming quotes?

    A.

    Yes. We proved live streaming quotes with our professional platform .

  • Q?

    Who are you regulated by?

    A.

    National Futures Association (NFA)

  • Q?

    What are the exchanges that you currently clear?

    A.

    Effective March 1, 2014, customers will be required to pay (on behalf of CME Group) $15 per month for Market Depth Data for CME, CBOT, NYMEX, and COMEX. (Or in the alternative you can selet from 0-3 exchanges for $5/month each). Professional traders will be subject to a higher fee at $85/month for each of the four exchanges.

  • Q?

    What happens if I lose my internet connection while trading?

    A.

    We have a 24 hour trade desk number 312-765-7250.

  • Q?

    Is my information shared?

    A.

    We limit access to your personal information to those employees who need to know in order to conduct our business, service your account, and help you accomplish your financial objectives, such as providing you with a broad range of products and services. Our employees are required to maintain and protect the confidentiality of your personal information and must follow established procedures to do so. We maintain physical, electronic, and procedural safeguards to protect your personal information. We do not rent or sell your name or give your personal information to anyone.

  • Q?

    What are the trading hours?

    A.

    Click here for the CME trading hours

  • Q?

    Do you offer educational material?

    A.

    We do webinars weekly and also can provide recorded videos as well as one on one walkthrough’s of our platform.

  • Q?

    Research reports

    A.

    The reports we can provide are the Dow Jones news feed, Commodity page and Jim Wyckoff.

  • Q?

    Can I wire other currencies to my account?

    A.

    All funds need to be converted to U.S dollar.

  • Q?

    Do we open accounts outside of the U.S.?

    A.

    We accept unsolicited accounts from non U-S residents upon review.

  • Q?

    What are your hours?

    A.

    Depending on your issue you have access to our 24/7 trade desk and also you will be assigned a relationship manager to help monitor your account and answer any questions you have. For full contact information click here.

  • Q?

    When will my account be ready for trading?

    A.

    An account is ready to trade when the account number and appropriate trading level has been assigned, and funds and/or assets have settled in the account.

  • Q?

    How do I withdraw funds?

    A.

    To withdraw funds you would simply email sales@gofutures with your request. If request is received by noon, CT it will be processed same day.

  • Q?

    How do I deposit funds?

    A.

    We accept ACH and bank wires. Click here for indepth instructions .

  • Q?

    Can I download a demo account to practice on?

    A.

    Yes, we can give you a two week demo trial. Apply here.

  • Q?

    How do I open an account?

    A.

    To open an account click here. Note it might take a few days for all required documents.

  • Q?

    What are the margin requirements?

    A.

    Lowest margin requirement available as mandated by the exchanges. GO FUTURES is also extremely competitive with its liberal day trade margin policy. Click here for margin requirements

  • Q?

    Can I open and or transfer an IRA account?

    A.

    We encourage that you acknowledge that the funds are being placed in a high-risk investment. However, we do accept them. Please contact the new accounts team for assistance and additional information

  • Q?

    What trading products does Go Futures offer?

    A.

    To see everything we offer click here

  • Q?

    How can I contact Go Futures during business hours?

    A.

    312-765-7200

  • Q?

    Where are you physically located?

    A.

    We are headquartered at the Chicago Board of Trade building in downtown Chicago (141 W. Jackson Blvd).

  • Q?

    How long have you been in business?

    A.

    Go Futures has been in business for twenty years.

  • Q?

    What if I need additional trading assistance?

    A.

    Go Futures offers a full-service trading program where you can choose to work one-on-one with a Go Futures broker.

  • Q?

    Can I transfer an existing account to Go Futures?

    A.

    With your account documentation, you will receive a transfer form along with instructions on filling out the transfer form. Simply fill out the transfer form and all open positions and cash balances will transfer to Go Futures. Please contact a Go Futures representative if you have any questions about transferring your account.

  • Q?

    Does Go Futures want my account if I only do four or five trades a year?

    A.

    Of course! We are happy to work with you whether you trade hundreds of times each day or a few times each year. Please note that accounts with 0 transactions may be subject to a quarterly inactivity fee of $50, and a monthly platform inactivity fee of $125.

  • Q?

    What is the minimum account size?

    A.

    Go Futures allows you to open an account with as little as $2,000.

  • Q?

    What are the steps necessary to open a trading account?

    A.

    You can open and fund your trading account today. Simply fill out an online application or request our starter kit which includes all of the documentation you will need to open your trading account.

  • Q?

    What type of account can I open with?

    A.

    You can choose to open an IRA, Individual, Joint, Corporate, Partnership, Foreign, Trust, or Hedge account. You can open your account online by going to our on-line account application here

  • Q?

    Why choose Go Futures?

    A.

    Go Futures provides the complete trading experience. You cannot disparage other NFA members – NFA rule While most firms may have a representative available 24 hours a day, you’ll find the services available to you are limited strictly to trading. At Go Futures, pick up the phone any trading day at any time and you will be connected to a representative that can assist you with your trading account, answer your most basic or complicated questions, place orders, and provide any level of technical assistance.

    Our trading platform is also unique in that it incorporates all real-time information. That is real-time account information, margins, positions, news, and trading data. We offer liberal day trading markets and give you direct access to the exchanges and marketplace (you can send your orders direct to the exchanges in under 1/40th of a second). Our Firetip order entry trading platform was designed with the professional trader in mind. It enables you, the trader, to easily and quickly execute one order or hundreds of orders per day.

    When you open an account with Go Futures you have chosen to work with a team of professionals that constantly strive to provide the absolute best rates and service in the industry. Go Futures provides access to its exclusive online system. Check out our online demo pages for snapshots of the industry’s latest trading technology!

  • Q?

    Who is Go Futures?

    A.

    GO FUTURES specializes in the trading of futures and futures options. GO FUTURES is a member of the National Futures Association and is registered with the Commodity Futures Trading Commission. GO FUTURES offers self-directed and full-service accounts for all traders, new and professional.